Reference

Quick answers about your account and wallet

We built this page to answer the questions Bangladesh players ask most about opening accounts, verifying bKash and Nagad deposits, and reaching support when something needs fixing.

Account accessPayment questionsMobile wallet helpSupport pathsWithdrawal steps
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adpay71 Quick answers about your account and wallet
REACH US

How to get help with your account or payment

When the FAQ doesn't cover your specific case — a payment that's been pending longer than the usual window, a withdrawal you need to cancel before it processes, or an account you can't log into after changing your number — these three paths will get you to someone who can check your transaction history and fix what's stuck.

Team online

Live chat for urgent questions

Open the chat icon in the bottom corner and type your question — account number, payment reference or screenshot if you have one. The team checks messages during Bangladesh daytime hours and replies within a few minutes when online.

Email for wallet verification

Send your account number, mobile wallet screenshot and transaction ID to our support address if your deposit hasn't appeared within the expected window. The wallet-verification team checks the queue twice a day and replies with the status or next step.

Help centre for step-by-step guides

Browse the written guides for resetting your PIN, linking a new mobile number, or checking your transaction history on mobile. Each article shows the exact button sequence and the confirmation message you should see at the end.

adpay71 The account and payment questions we hear every day

The account and payment questions we hear every day

Players across Dhaka and beyond ask us about the same handful of things every week: how to verify a bKash deposit when the chip balance hasn't updated yet, what to do when a Nagad transfer shows pending for longer than expected, how to reset a PIN you've forgotten, and where to find the withdrawal screen on mobile. We've pulled those questions into

one place so you can get the answer without waiting for a reply. The FAQ below covers account creation, the steps to link your mobile wallet, how deposits clear through bKash, Nagad and Rocket, the verification path for withdrawals, and how to reach our support team when you need someone to check your transaction history. Each answer explains the exact path —

the button you tap, the confirmation message you see, the time window you can expect. If your question isn't here, the support panel at the bottom of the page lists every channel we monitor, including live chat hours and the email address that reaches our wallet-verification team directly. We update this page whenever a new question comes up more than a few

times in the same week.

  • bKash
  • Nagad
  • Rocket
  • Upay
HOW WE KEEP IT SAFE

Security and verification behind your account

Every FAQ answer above assumes your account and wallet are protected by the same verification and encryption layer we apply to every login and payment. These four practices explain how we keep your balance and transaction history safe between sessions.

SSL encryption on every page Your login credentials, wallet PIN and transaction details travel through an encrypted connection from your phone or browser to our server. The padlock in your address bar confirms the SSL layer is active before you type anything sensitive.
Mobile wallet verification before withdrawal When you request a withdrawal to bKash, Nagad or Rocket, we check that the wallet number matches the one you used for your last successful deposit. This step prevents payout errors and confirms the wallet belongs to your account.
OTP confirmation for sensitive changes If you reset your PIN, change your linked mobile number, or update your withdrawal wallet, we send a one-time code to the number on file. You enter the OTP to confirm the change, so nobody can alter your account without access to your phone.
Transaction history you can review anytime Your account page lists every deposit, withdrawal and adjustment with the date, amount and status. Check it before contacting support — most payment questions resolve when you see the pending transaction already listed and waiting for confirmation.
PLATFORM SNAPSHOT

What the account and payment system covers

bKash, Nagad, Rocket, Upay
mobile wallet support
Mobile and desktop access
device continuity
SSL encryption standard
connection security
English interface
language support

Account, payment and support FAQ

These six questions cover the account steps, wallet verification, deposit timing, withdrawal paths and support channels that Bangladesh players ask about most. Each answer gives the exact process and the confirmation message or time window you should expect.

Tap the account button, enter your mobile number and choose a PIN. We send an OTP to confirm your number. Once you've logged in, go to the wallet panel and add your bKash, Nagad or Rocket number — this becomes your deposit and withdrawal wallet for the account.

Most bKash, Nagad and Rocket transfers clear within a minute or two after you confirm the payment in your wallet app. If your balance hasn't updated after five minutes, check your transaction history — the deposit may be listed as pending while our payment gateway confirms the reference number with your wallet provider.

Open your transaction history and screenshot the pending deposit line, then send it to our support email with your account number and the wallet transaction ID from your bKash or Nagad app. The wallet-verification team checks the payment gateway and replies with the status or next step within a few hours.

Go to the withdrawal screen, enter the amount and confirm your wallet number matches the one you used for deposits. We verify the request and process it to your bKash, Nagad or Rocket account. Timing depends on your wallet provider's clearing schedule — most arrive within a few hours, some take until the next business day.

Yes, but you'll need to verify the new wallet number with an OTP before it becomes your withdrawal destination. Go to account settings, update your wallet number, and enter the code we send to your registered mobile. This prevents payout errors and keeps your withdrawal secure.

Use the live chat icon for urgent questions during Bangladesh daytime hours, or email our support address with your account number and screenshot if you need wallet verification. The help centre also has written guides for resetting your PIN, checking transaction history and linking a new mobile number.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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